Rachael Goldsworthy Realty is involved in the professional full-time administration of:
- Sales of Properties
- Rent of Properties
- Strata, Community, Neighborhood title properties, and we deliver management services to owners within these properties
We are committed to the protection of personal privacy and have adopted a policy to protectinformation about individuals. This policy describes the information we collect at this website, how we use that information, how that information may be disclosed, the security of that information, how you can access and correct any such information and other relevant details concerning your privacy.
Our Privacy Policy reflects the privacy principles vet out in the Privacy Act 1988 (Privacy Act).
1. Collection of Personal Information
You may provide personal information to us to receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become involved in promotions or other initiatives commenced by us. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us, we will also request your “address, email, income and occupational details, information about the property you own under our management, and preferences for receiving further marketing or promotional material.
Personal information may also be collected from third parties such as an individual’s lawyers/solicitors/ conveyancers or real estate agents during the process of acquiring, selling or leasing a property which we manage.
The choice of how much information you provide to us is yours. We seek this information either to process your request for information and provide that information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs.
We may also collect and store information about your visit to its website, including:
- the name of the domain from which you accessed the internet
- the date and time you accessed the website
- the internet address of the website from which you linked directly to the website
- the pages you accessed while visiting the website
This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.
We also collect information from subscribers (persons registering their details with us through the website) or website visitors for the purpose of improving our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of our website. We store feedback that users send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information you provide without your permission.
2. How do we use the Personal Information?
The personal information obtained from this website is used, where you have so requested:
- to provide products and services to you
- to provide you with information, newsletters or other communications
- to involve you in promotions and other initiatives undertaken by us
Some of the uses of the information described above may be provided by third parties, who are authorised to use this personal information for these purposes.
We may use your personal information for direct marketing or promotional activities. However, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us. Information collected from this website may also be used to determine demographic and usage patterns. Personal identification information is not used for this purpose. This anonymous information is then used to better develop and tailor this website and our
products and services for our customers and potential customers. This non-personal information may be passed on to third parties.
Other than for the purposes described above, we will not use your personal information without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.
3. Security of your Information
We take reasonable steps to ensure the security of all information we collect from risks such as loss or unauthorised access, destruction, use, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only by authorised personnel.
However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.
4. Disclosure of Personal Information
Personal information collected through this website is not disclosed or passed on to third parties unless it is in accordance with this privacy statement. Information may be provided to third parties where any functions or services are being outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose.
We will not disclose your personal information in circumstances other than those described above without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.
5. Access and Correction of Personal Information
You may request access to your personal information collected through this website at any time. Please send an email at the contact address shown on this website. If any information is incorrect, please advise us and we will update it.
6. Links to Other Websites
We are not responsible for the privacy practices or content of any other website that is linked to this website. It is your responsibility to investigate the privacy policies of those other sites.
7. Changes to this Privacy Statement
This privacy policy may change from time to time particularly as new rules, regulations andindustry codes are introduced.
8. How to Contact Us
If you have any concerns or questions, please use contact us.
Thank you for taking the time to read our Privacy Statement.
9. Strata and Community Schemes managed by Rachael Goldsworthy Realty
a) Anonymity and Pseudonymity
Under the Strata Schemes Management Act 2015, we are required to record an owner’s name and Australian address for service of notices which can include an email address only. From 2022, certain information is reported to the NSW Government via the Strata Hub making key information accessible to schemes and certain service providers such as police, ambulance, SES, Fire & Rescue and local councils. These legislative mandatory requirements affect the best intentions to protect anonymity.
Collecting personal information is essential to properly perform our duties pursuant to our agreement with the schemes we manage. We have a statutory and contractual duty to the managed schemes to keep and maintain the books and records, which includes collecting personal information, which are used for the maintenance of the strata roll, issuing notices of meetings, distribution of minutes of meetings, issuing levy notices, attending to routine repairs, maintenance and replacement of scheme property and making insurance claims.
Generally, we collect personal information directly which happens during the course of our relationship with the scheme. Sometimes personal information may be collected from other sources. Insurance companies will have your personal information and so might buying or selling agents, lawyers or conveyancers.
b) Disclosure
We may disclose your personal information to a prospective purchaser which ends in scheme including any authorise agent and you will notice on the documents for Rachael Goldsworthy Realty that would be with that same mark is made on the page. Generally,this information is provided to an agent representing you or to whom you have given authority to search your scheme’s records. You should be aware that, under the Strata Schemes Management Act, the Strata Roll is able to be searched by all owners in your scheme including any authorised agent.
c) How we use personal information
Personal information is used to provide management services to the scheme and by extension to you. Examples of parties who may receive personal information are specialist trade and service providers including builders, engineers, architects, plumbers, and insurance companies.
Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. To help us protect your privacy, you should maintain the secrecy of your access credentials (i.e. username and password) you use to access and use our website.
A summary of personal information such as your name and address details, contact telephone numbers and the matters your scheme has engaged us on are freely available and for more detailed requests, a fee may be charged to cover the cost of its retrieval and supply. We are required to provide you with this information within 30 days.
We may refuse you access to personal information where the information you seek is mixed with other information that would disclose personal information or sensitive information about another owner in the scheme.
